tourism

Official adoption of new rating standards for Tunisian tourist hotels

February 28, 2021

(TAP) - The new rating standards of Tunisian tourist hotels were officially adopted, Friday, within the framework of the project of 'Overhaul of the rating system of Tunisian Hotels'.

This project aims at improving the quality of the hotel offer while based on the alignment of the rating criteria with international standards in terms of perceived quality of service, sustainable development, accessibility to people with specific needs and hygiene, in addition to safety, said the Minister of Tourism and Handicraft, Habib Ammar, during the 6th meeting of the project steering committee, held Friday, with the participation of all stakeholders.

'This is a new, modern and forward-looking rating system which will make it possible to improve the quality of the services offered and to promote Tunisia as a quality destination,' he underlined.

Ammar recalled that the current rating system dates back to 2005 and is based on purely physical criteria. 'It is a classification based on obsolete standards that have lost all credibility for years,' he said, adding that it (classification) is today at the origin of unfair competition between hotels of the same category.

'Because of the 2005 rating system, a hotel unit that does not invest in quality and another that makes efforts and means to improve the quality of its services are classified in the same category,' the minister explained, describing the system as 'unfair'.

A majority of Tunisians are not satisfied with the quality of services compared to the number of stars nailed to the entrance of hotels, Ammar said.

For the minister, this new rating should not be perceived as a sanction for the profession, but a benchmark aimed at improving the quality of services in Tunisian hotels specifying that the relationship between the administration and the profession is based mainly on partnership and not on sanction or control.

In this context, he recalled that this recasting project, officially launched on October 10, 2018, at the initiative of the Tourism Department, is prepared in collaboration with representatives of the profession and all stakeholders, notably, the ONTT, FTH, FTAV, GIZ ...

In addition, Ammar stressed the need for a major communication campaign to publicise the new rating system on a wide scale. 'It is about promoting a Tunisian destination that is giving quality the place it deserves,' he said.

The adhesion to this new rating system will be voluntary, during the first three years, pending the improvement of the health situation and the resumption of tourist activity. From the fourth year onwards, membership will be compulsory.

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